Service Engine Co Privacy Policy Effective Date: January 8, 2025
At Service Engine Co (operated by 2058525 Ontario Inc.),
we respect and value your privacy. This Privacy Policy explains how we collect,
use, disclose, and safeguard your information when you visit our website, use
our services, or engage with us in other ways. Please read this policy carefully
to understand our views and practices regarding your personal data and how we
will treat it.
1. Information We Collect
We collect several types of information, including:
Personal Identification Information: Name, email address, phone number,
and other similar contact data.
Technical Information: IP address, browser type, operating system, and
browsing habits through cookies and similar technologies.
Usage Data: Information about how you interact with our website, such as
pages visited, time spent, and features used.
Transaction Information: If you make purchases or enter into financial
transactions with us, we collect your payment details and related
transaction information.
2. SMS / Mobile Messaging Terms and Consent
When you provide your mobile number to Service Engine Co
and consent to receive SMS messages, you expressly agree to receive text messages
related to our services. Message types may include:
- Appointment confirmations and reminders
- Service updates and follow-up communications
- Information about our AI Receptionist services for home services contractors
- Customer support communications
- Account notifications and alerts
Your consent to receive SMS messages is NOT a condition of purchase or
use of our services.
Mobile Messaging Details:
- Message frequency varies based on your interactions and preferences
- Message and data rates may apply as determined by your wireless carrier
- Text STOP to unsubscribe from messages at any time
- Upon sending STOP, you will receive one final confirmation message and
will receive no further SMS from us
- Text HELP for customer support information
- Supported carriers include Rogers, Bell, Telus, Fido, Freedom Mobile,
Videotron, and others
- For questions about your plan, contact your wireless provider directly
Opt-In Confirmation:
When you opt in to receive SMS messages from us, you will receive a
confirmation message that includes our business name, opt-out instructions,
and a reference to this Privacy Policy.
Phone Number Protection:
- We NEVER sell or share phone numbers with third parties for
marketing or promotional purposes
- Numbers are only shared with authorized service providers for
message delivery purposes
- Phone numbers are encrypted in our systems
- Numbers are deleted upon account termination or opt-out request
Message Content and Delivery:
- Message content is encrypted during transmission
- Message logs are retained for 12 months
- Message delivery status is monitored for quality assurance
3. How We Use Your Information
We may use the information we collect for the following purposes:
To provide and maintain our services.
To improve user experience and website functionality.
To process transactions and fulfill orders.
To communicate with you regarding updates, or other information
relevant to your engagement with us.
To comply with legal obligations.
To deliver authorized text messages and communications based on
your consent and preferences.
4. Information Sharing and Disclosure
NO mobile information will be shared with third parties or affiliates
for marketing or promotional purposes. All information sharing to
subcontractors in support services, such as customer service platforms,
is permitted solely for the purpose of delivering those services.
All other use case categories exclude text messaging originator opt-in
data and consent; this information will not be shared with any
third parties.
We may share your information with:
- Service providers necessary for delivering our messaging services
- Partners who assist in message delivery and verification
- Law enforcement when required by law
- Third parties only with your explicit consent
Legal Obligations: We may disclose your information when required by
law in response to subpoenas, court orders, or legal processes.
5. Data Security
We are committed to protecting your personal information. We use
industry-standard security measures to safeguard your data from
unauthorized access, alteration, or destruction. However, no data
transmission over the internet can be guaranteed as 100% secure,
and we cannot ensure or warrant the security of any information
you transmit to us.
Specific security measures for mobile messaging include:
- Encryption of phone numbers and message content
- Secure data storage systems
- Regular security audits
- Access controls and authentication
- Employee security training
- Incident response procedures
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your
experience on our website. Cookies help us remember your preferences,
improve site performance, and analyze user behavior. You may choose
to disable cookies in your browser settings, but doing so may affect
certain functionalities of our site.
7. Your Rights
Depending on your location, you may have certain rights regarding
your personal data, including:
The right to access, correct, or delete your personal information.
The right to object to or restrict the processing of your data.
The right to withdraw consent for data processing where consent
is the legal basis.
As a Canadian resident, you have rights under the Personal
Information Protection and Electronic Documents Act (PIPEDA),
including the right to access your personal information and
request corrections.
Specific to mobile messaging:
- Right to opt out of messages by texting STOP at any time
- Right to request deletion of your phone number from our records
- Right to modify messaging preferences
- Right to request your messaging history
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes
will be posted on this page with an updated effective date. If we
make material changes affecting our mobile messaging services,
we will notify you via:
- Email notification
- Text message (if opted in)
- Website notice
We encourage you to review this policy periodically to stay
informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy
or our mobile messaging services, please contact us at:
Service Engine Co (2058525 Ontario Inc.), Rockland, ON
Email: [email protected]
Text: HELP to 1 613 707 1280
Phone: 1 613 707 1280
Website: https://serviceengineco.com